Refund policy

At Gobbler, we want you to receive your product in perfect working condition. Please read this policy carefully, as we operate a replacement-only policy and do not accept returns for change of mind or buyer's remorse.


Replacements are offered only in these cases:


  • The item delivered is damaged in transit.

  • The item is defective or does not function as described.

  • The wrong item was delivered (different model, variant, or specification from what you ordered).


How to raise a replacement claim


  1. Notify us within 48 hours of delivery at gobbler.sales@gmail.com or +91 33 4602 8800, quoting your order number.

  2. Share clear photos and, wherever possible, an unboxing video showing the damage, defect, or incorrect item. An unboxing video is strongly recommended and may be required for transit-damage claims.

  3. Keep the product, all accessories, manuals, and original packaging intact until the claim is resolved.


What happens next


  • Once your claim is approved, we will arrange a free reverse pickup of the item at no cost to you.

  • After we receive and inspect the returned unit, we will dispatch a replacement of the same model, subject to availability.

  • If an identical replacement is not available, we will offer a replacement of equivalent value or, at our discretion, a full refund to your original payment method.


Not eligible for replacement


  • Claims raised after 48 hours of delivery.

  • Products damaged due to misuse, mishandling, unauthorised repair, or normal wear and tear.

  • Products with missing packaging, accessories, or tampered serial numbers.

  • Change of mind, incorrect product chosen by the customer, or "no longer needed".


Refunds Refunds are issued only where a valid claim is approved and a replacement cannot be provided. Approved refunds are processed to the original payment method within 7–10 business days. Shipping charges are non-refundable except where the item was damaged, defective, or incorrectly shipped by us.


Warranty Manufacturer warranty (where applicable) is separate from this policy and continues to apply per the terms supplied with the product.


For any questions, contact gobbler.sales@gmail.com or +91 33 4602 8800, Mon–Sat, 10:00 AM–6:00 PM IST (we aim to respond within 48 hours).